Consumer Data Privacy & Card Security
How SAM FO WHOLESALE AND FOODS LIMITED protects your identity, sensitive data, and payment card transactions.
At SAM FO WHOLESALE AND FOODS LIMITED ("Sam Fo Meats", "we", "us"), we value your privacy and are committed to safeguarding personal and cardholder financial information in accordance with international security standards and the Data Protection Laws of Jamaica.
1. Information We Collect
When you place an order, create an account, or contact us, we collect:
- Personal Identifiers: Name, phone number, and email address.
- Delivery Information: Physical delivery address, delivery instructions, and geographical coordinates in Mandeville / Manchester.
- Order & Transaction History: Item selections, purchase quantities, timestamps, and order statuses.
2. Payment Card Security & Transmission (PCI DSS)
All credit and debit card payments are processed securely through PowerTranz Payment Gateway (certified Level 1 PCI DSS compliant service provider) and acquired via National Commercial Bank (JNCB).
Our website and mobile systems strictly adhere to the following card security principles:
- Zero Sensitive Card Data Storage: We do NOT store, process, or retain Sensitive Authentication Data (such as full card numbers, CVV security codes, or PINs) on our servers or databases.
- 256-Bit SSL/TLS Encryption: All card transaction sessions use Transport Layer Security (TLS 1.2 / 1.3) encryption with 256-bit encryption keys.
- Mandatory 3D Secure (3DS 2.0): Card transactions mandate Verified by Visa and MasterCard Identity Check challenge authentication to protect cardholders from unauthorized usage.
- Masked PAN Display: Any transaction receipt generated displays only truncated card numbers (e.g., **** **** **** 1234) for verification purposes.
3. How We Use Your Information
We use consumer data solely to:
- Process, prepare, and deliver your food orders accurately.
- Send order confirmation notifications, receipts, and delivery tracking updates.
- Facilitate customer service requests and dispute resolution.
- Comply with statutory tax, food safety, and accounting regulations in Jamaica.
4. Third-Party Disclosures
We do not sell, rent, or trade your personal data. We share necessary operational information only with vetted partners:
- Delivery Personnel / Riders: Name, delivery address, and contact number strictly for order dispatch.
- Payment Processors (PowerTranz / JNCB): Securely transmitted transaction identifiers and amounts for card authorization.
5. Data Retention & Consumer Rights
You have the right to request access, correction, or deletion of your registered account data. Requests may be made directly via our mobile app under Profile settings or by emailing our privacy officer.
6. Contact Us on Privacy & Security
If you have questions regarding our privacy practices or security capabilities:
- Entity: SAM FO WHOLESALE AND FOODS LIMITED
- Email: privacy@samfomeat.store / support@samfomeat.store
- Address: Mandeville, Manchester, Jamaica, W.I.
- Phone: +1 (876) 962-2345 / 888-MEAT