Customer Guarantee & Quality

Refund, Return & Cancellation Policy

Fair guidelines on cancellations, food safety return limits, and card refund processing through PowerTranz.

Entity: SAM FO WHOLESALE AND FOODS LIMITED

Location: Mandeville, Manchester, Jamaica

At SAM FO WHOLESALE AND FOODS LIMITED, we are committed to delivering the freshest, highest-quality meat, seafood, and wholesale food products. Because our products include perishable and temperature-sensitive food items, please review our refund and return policies below prior to placing an order.

1. Order Cancellation Policy

You may cancel an order free of charge before the order has entered the butcher preparation or dispatch stage:

Standard Orders: Cancellations must be requested via our mobile app, website, or customer support within 30 minutes of order placement.
Scheduled Future Delivery Orders: Cancellations are accepted up to 12 hours prior to the scheduled delivery date.
Once an order is in Processing or out for delivery with our rider, cancellations cannot be accepted due to food safety and temperature control regulations.

2. Perishable Food Items & Return Guidelines

            Important Notice on Perishable Goods: For health and sanitation reasons under Jamaican food safety laws, fresh meats, frozen poultry, and seafood cuts cannot be physically returned once received and accepted.
        

However, your satisfaction is our top priority. We offer full or partial refunds / store credit in the following scenarios:

Damaged or Spoiled Items: If any item arrives damaged, compromised, or spoiled.
Incorrect Item Delivered: If an item delivered does not match your order confirmation.
Missing Items: If any product paid for was omitted from the delivery package.

3. Reporting Window & Proof of Issue

To qualify for a refund or replacement on fresh and frozen items:

You must notify our Customer Support team within 4 hours of delivery or pick-up.
Please provide your Order #, clear photographs of the product issue and packaging, and a brief description.

4. Refund Processing Window

Once your claim is reviewed and approved by our quality control team:

Card Payments (PowerTranz / JNCB): Refunds for orders paid via credit or debit card will be reversed directly back to the original payment card. Processing times typically range between 3 to 7 business days depending on your issuing bank (Visa / Mastercard).
Cash on Delivery (COD): For COD orders, refunds are issued via store credit coupon or direct bank transfer.

5. Contact Us for Assistance

To request a cancellation or refund, contact our dispatch team immediately:

Company Name: SAM FO WHOLESALE AND FOODS LIMITED
Customer Support Phone: +1 (876) 962-2345 / +1 (876) 888-MEAT
Email: support@samfomeat.store / info@samfomeat.store
Establishment Address: Mandeville, Manchester, Jamaica, W.I.