Delivery & Fulfillment Policy

This Delivery Policy outlines the fulfillment terms, schedules, fees, and conditions for orders placed on the SAM FO WHOLESALE AND FOODS LIMITED app and website.

1. Delivery Areas & Service Coverage

We provide temperature-controlled delivery service across designated zones in Manchester and surrounding parish communities in Jamaica. Service availability is verified by our delivery dispatch network during checkout based on your delivery address and coordinates.

2. Delivery Methods

• Home & Business Delivery: Orders are dispatched directly to your doorstep using insulated, hygienic coolers to ensure meat and frozen items maintain optimum food temperature throughout transit.
• In-Store Pick Up: Customers may choose to collect their orders directly from our primary wholesale facility at Mandeville, Manchester during standard operating hours. In-store pick up is free of delivery charge.

3. Operating Hours & Delivery Timings

Standard delivery dispatch hours run Monday to Saturday from 09:00 AM to 08:00 PM. Orders placed outside operating cutoff hours will be scheduled for the next delivery window.

4. Scheduled / Future Delivery (Advance Orders)

For advance bookings, your order is freshly prepared on the morning of your chosen delivery date to preserve peak quality.

5. Delivery Charges

Delivery charges are transparently calculated based on distance from our distribution hub to your delivery destination:

• The exact delivery charge is clearly displayed at checkout before order confirmation and payment.
• Free Delivery Threshold: Orders meeting our minimum bulk purchase threshold qualify for promotional free delivery.

6. Recipient Responsibilities upon Delivery

• The customer or an authorized adult must be present at the delivery location to receive and inspect the order.
• Fresh meat and seafood must be promptly refrigerated or frozen upon arrival.
• If delivery is unsuccessful due to an incorrect address or the customer being unreachable, our dispatch team will attempt to reschedule. Additional delivery fees may apply for re-dispatch.

7. Export Restrictions

SAM FO WHOLESALE AND FOODS LIMITED fulfills food orders exclusively within the territory of Jamaica. We do not engage in international export shipping for retail and online consumer orders.

8. Contact Customer Care

For inquiries regarding an active delivery or special delivery instructions:

• Phone: +1 (876) 962-2345 / +1 (876) 888-MEAT
• Email: delivery@samfomeat.store / support@samfomeat.store
• Location: Mandeville, Manchester, Jamaica, W.I.